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Support Center

Welcome to our Support Center, maybe you have some problems about the download, register, purchase, use and upgrade of our products; please check the answers firstly from the following General FAQS, if you unable to get the answers, please contact our Technical Support Team for further assistance:
E-mail:, we are always willing to reply to your questions about our software.

General FAQS

  • 1. What's the difference between the trial version and the registered version of the program?

    A: There is no functional difference between the trial version and the full version. The only limitation of trial version is conversion time limitation: the maximum5minutes conversion of a more than 5 minutes file and with a less than 5 minutes file, you could only convert half of it.

    As our registered users it will no conversion time limitation, you will be entitled to get the free upgrade within a certain version and receive the full technical support from us. Also, we provide special disounts for our customers.

  • 2. How shall I know the version of my product at present?

    A: You can get the current version of your product as follows: to choose "about" from "help" dropdown menu, the version is at the The lower right corner, the interface will be closed by click itself anywhere.

  • 3. How to upgrade?

    A: You just need to re-download the program from our official site and input your registration code, it is ok.

Sales and General Enquiries

  1. Order Lookup. You can retrieve the details of your order you've placed here:

    Order from Regnow:

  2. Enquiries about product license and price, order and account information

    Please send email to:

  3. Interested in reselling, distributing Aiseesoft products, and other partnership or business opportunities?

    Please send email to:

  4. For link exchange request, suggestions and feedbacks about our site

    Please send email to:

If you didn't get the answers from the Product FAQs, please contact Aiseesoft Technical Support Team for further assistance: